The Sunday Times Sri Lanka
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22nd November 2019
Getting to know the listeners
Rrrring……who is at the other end?
Many are the desperate men, women and children, without a soul to turn to or speak to, whose only lifeline is the telephone. We have read about them and focused on them.
But have we ever thought about that measured, non-judgmental voice, not even through a mild inflection, which answers that phone-call and probably in numerous instances makes the caller veer away from self-harm.
These unsung heroes and heroines are the ‘listeners’, answering their ‘call’ of a